DVR Examiner FAQS
The following is provided in good faith and may not reflect the latest information, please contact us if you need clarification or confirmation of the latest information.
Can I submit a request for a specific DVR model to be supported by DVR Examiner?
Absolutely! We are constantly looking to identify new models of DVRs that users are seeing out in the field. In an effort to better prioritize our list of DVRs, we ask that you submit a DVR Examiner Profiler Report. You can do this either directly in DVR Examiner when you create the Profiler Report, or by uploading the complete report to our Support Portal. Implementing a new DVR model is a very complicated task. Depending on the file structure and the proprietary nature of many DVR models, this can take some time. Once we receive your Profiler Report we will update you on the progress. If you have an immediate need for a new DVR implementation, we do provide a Prioritized DVR Implementation service. If you are interested in this service, please let us know and we can get you a quote.
What happens if I lose my DVR Examiner dongle?
Please contact us and we will provide a quotation for a replacement dongle, your original dongle will be deactivated.
Do you support [Insert Make/Model] DVR?
At this time we do not have a list of known makes and model that are supported in DVR Examiner. Please feel free to test our compatibility through our free trial and submit a DVR Feedback Report. For more details see the next question.
How many DVRs does DVR Examiner support?
We get this question a lot, and the simple answer is: we don’t know. DVR Examiner targets and supports a specific DVR filesystem, or DVR system board. Each board has its own unique way of processing and storing video, and a single version of a board could be found in multiple models by multiple manufacturers. For example, we have found a single particular board in numerous Lorex, Honeywell and Ganz models. As a result of this, it is very difficult for us to determine how many makes/models are supported. As of the version 1.6 release we support, in some capacity, over 75 unique DVR Filesystems. We’re estimating that will include over 500 individual DVRs, but as mentioned above, we can’t easily create a list of them. We have roughly 150 DVRs in our testing process so far and that number is always growing. We are constantly hearing success stories from users that have successfully recovered video from DVRs made by: Swann, Q-See, Night Owl, Zmodo, Lorex, GE, Vonnic, Veraz, GEN IV, and many other ‘black box’ and ‘big box specials.’
We ask for user feedback by submitting a DVR Feedback Report on our Support Portal in order to better capture this information so we can publish a ‘known supported’ list.
The software change log lists DVR brands and systems that are currently supported.
How will I know if there is a new version of DVR Examiner?
The software prompts you to download new versions as long as your workstation is connected to the internet. We understand that very often forensic workstations are not connected to the internet so we also publish a blog post detailing update news and this can be sent to you as an email.
Is it possible to try out a full functioning version for estimates on how long the complete process takes?
In an effort to provide you with a full experience during the free trial, we provide multiple sample files on the Support Portal that are full featured and give you a demonstration of all the functions of DVR Examiner. We feel this provides all the needed information for the evaluation process and as a result, we don’t allow fully functioning trials. Preview and Export options are restricted in the Trial Version to only previewing and exporting the first clip (Clip ID #1) on any hard drive. If you have a concern that is not addressed, please feel free to contact us.
What is the cost of “prioritized DVR support”? Is this a pay per file system service and if so what is an approximate turnaround time on the process?
The priority service is designed for those times when it is imperative that a system is implemented as soon as possible. The time frame and cost to implement varies depending on the complexity of the system and what level of support is required (accessible vs. inaccessible data, for example). For an average system with accessible video support, a general estimate would be 1-2 weeks. We can give better estimates depending on the individual circumstances at the time. We usually try to acquire the same make/model DVR for testing purposes, but we may request to use your system (but not your evidence drive) to perform the testing if we can’t procure a suitable device. As always, if you are not in a situation where you need immediate implementation, you can submit a DVR Profiler report and we will work to implement that DVR filesystem into DVR Examiner.
The software is sold as a 1 year subscription. Does the software continue to function after the year is up?
If you haven't already renewed at the end of your years subscription the Expired Subscription screen will notify you when the subscription for the connected dongle has expired. This screen will display the Dongle ID, the Subscription Start and End dates, and who the dongle is registered to.
New with DVR Examiner 2.x, once your subscription has expired you will only have access to saved cases with DVR Examiner 2.x all future software updates would not be available to you. Updates include new features within the software, but more importantly additional DVR filesystems and updates to existing filesystems.
If your subscriptions started before DVR Examiner 2.0 was released you will have access to DVR Examiner 1.x indefinitely and will only need to update your license database every 90 days to continue using it although it won't include any new updates or features.
Is there an approximation as to how many updates could be expected in a year?
At an absolute minimum, we will have updates quarterly, or 4 times a year. There may also be additional bug fixes or patches released between feature releases.
Am I allowed to install DVR Examiner on multiple computers?
Yes, and we encourage this. The DVR Examiner dongle is your license key and must be plugged into the current system running DVR Examiner. We designed it this way to allow for the greatest flexibility, users can install DVR Examiner on as many computers as they need. If you wish to have DVR Examiner operate on more than one computer at the same time, additional licenses (dongles) may be purchased.
Is there training available for DVR Examiner?
We will be announcing course content and availability soon.
Using the DVR to export video can take upwards of three weeks on some systems. With only a few clicks, DVR Examiner allows you to retrieve video from the DVR hard drive directly. This forensically sound workflow saves you and your agency the headache of manually exporting video to flash drives or CDs!
Spend more time viewing the images and less time getting them.
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